Frequently Asked Questions

Got questions about how we operate, turn units, or keep your properties protected? Here are direct, straightforward answers to what property managers and asset owners ask us most.

1. Licensing, Insurance & Compliance

• Are you fully licensed and insured in Washington? Yes. Casa de Common Sense LLC is fully licensed, bonded, and insured to perform commercial general contracting, property maintenance, and turn services throughout Cowlitz County and surrounding areas.

• How do you handle environmental safety and asbestos regulations? We adhere strictly to Washington State regulations. Under WAC 296-62-07721, a Good Faith Inspection (GFI) must be evaluated before disturbing any suspect materials in structures. Backed by professional AHERA Building Inspector certification and testing analyzed through a nationally accredited NVLAP lab, we ensure complete regulatory compliance and absolute safety on every job site.

2. Vetting, Security & On-Site Conduct

• Who will actually be working inside my rental units or properties? Every core member of the Casa team is hand-selected and required to pass comprehensive background checks (covering multi-state criminal history, public records, and identity verification) along with drug tests prior to their hire date.

• How do you manage subcontractors or specialty trade partners? For specialized trades whose field crews may rotate, we enforce a strict credentialing protocol. Subcontractors are required to wear our numbered, official Approved Trade Partner badge and present a valid photo ID upon request.

• How can property managers identify your team on-site? Our core team members on your property wear designated Casa attire and display official, highly visible ID credentials—giving you and your tenants total peace of mind.

3. Turnovers, Scheduling & Workflow

• How fast can you complete a property turn? We specialize in high-efficiency, synchronized property turns designed to drastically minimize vacancy loss. Timelines vary based on scope (ranging from standard paint-and-clean turns to heavy flooring replacement and drywall repair), but we establish a strict schedule upfront and stick to it.

• How do I stay updated while work is underway? We believe in radical transparency. You will receive consistent communication—including daily photo updates—so you always know the exact progress of your unit without needing to chase down updates.

4. Pricing & Getting Started

• How do you structure your pricing for property managers? Our pricing is primarily menu-based for standard turnover and maintenance tasks, providing complete predictability for your budgeting. We also utilize targeted hourly and specialty-based pricing for custom scopes and unique project requirements. Explore our complete Service Menu & Pricing Guide to see clear, upfront rates for standard tasks.

• How do we get a project or property turn on your schedule? Reach out to us directly via our online intake form, email, or by calling Clara, our virtual AI assistant, anytime at [Insert Phone Number] to discuss your portfolio or upcoming vacancies. We will schedule a site walkthrough to evaluate your units and build a customized turn game plan.